how high security leads to business loss?
this is back in 2008 – 2009, i started a account with religare trading account, i am not sure how they are performing now, below blog post is about my experience with them in above specified period. they have this highly secured access method, if i remember correctly, to login i need to provide [...]
installing IVR for companies – aka my company committing suicide
Hi all this is a follow-up post written at ivrsworld.com in support of IVR, there is a famous sayins in tamil ‘too much anything is bad’, keeping that in mind let us proceed discussing the good and bad of ivr solutions for business and the end users. Why does a business exist? Business exist because [...]
social media and customer care
it is hard to see any advertisements these days that doesn’t carry facebook or twitter symbol in it, starting from microsoft to a tech blogs, almost every business unit have their own facebook page, where they get to “like” by their existing customers and future customers, similarly with twitter, they get to follow/followed by customers [...]
outbound contact centers – answering machine detection
do you have answering machine enabled on your phone? especially cell phone? i do have, both at my cell phone as well as my home phone, not the kind of answering machine provided by service provider, but the application, that will answer the call after certain seconds of ringing then it will read out the [...]
voice drop – outbound dialer campaigns
nobody would love the random call at the random time, esp., when you answer the call is a over excited machine voice, “hey… the offer ends today, go to nearest store today” i remember such annoy call reach my cell when i am at my close family funeral, there is nothing wrong with those [...]
interacting with IVR system – be sharp and specific
Let us accept the fact, no one love to interact with machine, especially the machine voice is annoyingly with flat tone the machine is not recognizing the voice utterances or key in tones(more on this later) longer we keep the customer to interact with the machine annoying background music but we are in demand of [...]
how many contact centers updates their “homepage” like most websites do?
when it comes to websites, they analyze the visitors, they understand the visitor patterns, e.g.: their geographies, the internet speed they have, the browser the use, the time spent on the website, where they click, what they click, etc after analyzing these details websites change/update their websites from time to time, but we hardly find [...]