Google buzz and google map’s latitude soon going to be married(via: eweek), most you know what google buzz is if you’re a gmail user, also latitude if you use google maps extensively,

google latitude, it will share your whereabouts to your friends, eg: you run google maps application, and it joined latitude program, and have the google maps application run all the time, you’re friends will know were are you right now etc. it is fun at the same time huge privacy problem, now they have alert service to remind the users that their location is being shared.

google buzz, have privacy issues too, it will expose all my google contacts to public, and if you are not careful and spend enough time with it, you never know who is reading your updates, next time someone from next cubicle smiling at you strangely go check it out, if you have buzzed anything weird to your friends, i mean all your friends.

with these two major privacy issues, i cant imagine, this two joining hands, this is going to be very big privacy discussion yet to happen. just imagine, everybody know where are you moving, what are you doing, what areyou thinking… lol reminds me “truman show” movie.

already these privacy stuff started eating me, not just google buzz and latitude, there are many other. there should be a application that promises “ just tell me, i will not tell anyone.” i see a huge market for it.

Tags: buzz, Google, gps, latitude, maps

Normally, when a customer dials a customer care number – lets say just dial for instance, they greet us with our name, this happens by using our telephone number we are calling from, and using this they fetch out contact details from database and provide customized solution.

keeping this in mind, if you have used google maps from your cell phone, either the cell phone supports GPS feature or not, google maps will give reasonably exact current location with a radius, which allows you to search for any information arround that radius. like when i am in nungambakkam, chennai and search for restaurants, it gives me restaurant details in and around the location.

now imagine, a customer calls to a service center from a location, our customer care is enabled to detect the users location using their cell phone number using something what google maps does and our agents are in position to give solution based on the location.

1. can give nearest service center
2. can route calls to nearest service center
3. can make nearest person to reach the customer
4. or even nearest another customer ready to help another customer
5. or in case of roaming agents, call lands to nearest agent
6. what not??

is there such solution already in market already?

Tags: calling, care, customer, customers, gps, number